:CARE | EVERY CUSTOMER CONCERN, RESOLVED.
Boost customer service efficiency. Stimulate customer retention.
Care structures, simplifies and automates the work of service teams who handle customer messages at volume. No more struggling with single inboxes. No more frustrated customers.
Trustworthy AI routing and recommendations with ‘Human-in-the-loop’ workflows results in significantly faster adoption of the platform.
:INTELLIGENT MESSAGE HANDLING.
Unified Inbox
Manage all customer communication from a single, centralized inbox managed by you or by Relatis. Eliminate scattered conversations, reduce missed responses, and ensure every customer interaction is organized, visible, and actionable.
AI Powered
Leverage AI capabilities to improve speed, accuracy and customer satisfaction. Critical conversations are highlighted instantly through Spotlight for faster attention. AI-generated summaries and smart reply recommendations help agents respond quickly with relevant, personalized, and consistent communication while maintaining human oversight.
Message Traceability
Every customer interaction – complaint, escalation, inquiry or feedback – is converted into a manageable case and securely tracked. Complete traceability ensures no message is overlooked, lost, or left unresolved. Teams can monitor progress, assign ownership, track response history, and ensure every case is closed with accountability.
:AUGMENTED INTELLIGENCE.
Knowledge Hub
Centralized and intelligent knowledge ecosystem that continuously learns from customer interactions, internal expertise and cases. Teams access accurate answers, best practices, troubleshooting guides, policies, and reusable solutions from a single searchable hub, whenever they want. AI continuously improves and recommends the most relevant knowledgebase articles helping teams resolve issues faster and more consistently.
rAI Chat Assist
Empower agents with real-time AI assistance during every customer interaction. rAI Chat Assist intelligently suggests responses, summarizes conversations, recommends next-best actions, highlights customer sentiment, and provides contextual knowledge instantly within the conversation window.
Analytics
Transform customer conversations and operational data into actionable business intelligence. Interactive dashboards provide deep visibility into customer behavior, response performance, resolution efficiency, sentiment trends, SLA risks, escalation patterns, and team productivity.
See how we can enhance your customer service experience.
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